Orders
Refund
I received an item that look different
Hat's about substitution ?
Can I cancel my order?


Orders
After receiving payment, it will take us 3-5 business days to process your purchase. Once we have shipped it out, we'll send you an email notification of your order status. Normally, delivery takes between 3-7 working days.

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Refund
Q: What are the conditions for a replacement or refund? A: If the goods are defective or damaged, you can contact us to replace or refund. This replacement or refund does not cover any condition affected by abuse, neglect, alteration, accident or improper use or maintenance. For more questions, please contact us: TRAVISCOY, LLC 408-366-3139 [email protected] (priority)

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I received an item that look different
I received an item that look different, When an item is listed, picture always show exact item and format you will receive. Meanwhile manufacturer have always the right to change package, form, color, design ,size, characteristics for a product. Never such a change can be claimed as a product not as described ...

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Hat's about substitution ?
If the manufacturer only changed the presentation, wrapping, or barcode, we will not notify you. If the manufacturer changed size, we will not notify you. Ex: you ordered 2 boxes of 12, we can substitute 1 box of 24 -If an item is no more available, we will ask for 24 hours authorization to substitute, you can cancel or we will ship substitution after this delay.

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Can I cancel my order?
Typically, you can ask the seller to cancel within 6 hour of paying for the order. If you cancel inside this delay, we will deduct platform fees and payment fees with PayPal or stripe.

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